bookmark_border Customer Care Representative
  • domainCRC Industries Europe
  • location_cityZele

JOBOMSCHRIJVING

Order management:

  • As a Customer Care Representative, you are responsible for reviewing and processing incoming orders vs. customer requirements and agreements made, order fulfillment/confirmation, etc.
  • Deliver support to the portfolio of customers as a Single Point Of Contact (SPOC).
  • You need to carry out smooth delivery executions together with “no surprises” invoices whether it’s a small delivery or a FCL shipment.
  • The Customer Care Representative needs to make sure the customer receives his order on the agreed delivery date under the agreed conditions and bill accordingly.

Sales support & Customer Success Management:

  • Provide support to Sales and Account Managers for respective customers.
  • Co-preparing important customer meetings, sending all required sales documents (pricelists, quotations/offers, order confirmations, invoice documents, etc.).
  • Customer Self Service support involves providing support to customers using CRC’s self service tools (Sana Webstore, EDI, MyCRC).

After Sales: 

  • As a Customer Care Representative, you are responsible for the After Sales Support & Certification which implies providing and ensuring that all required documents and certificates are in place (letter of guarantee, REACH certificates, MSDS & TDS, ROHS certificates, customs tariff codes, cover ADR requirements, VOC, etc.).
  • Customer claims & RMA’s handling where you will be taking notes of customer claim details and return requests, initiating the resolution of these claims internally, issuing required documents like return paperwork, credit notes/price corrections, proof of delivery, etc.

 

PROFIELOMSCHRIJVING

As a Customer Care Representative, you have a good understanding of the order-to-cash process and/or prior working experience in a commercial customer care and/or inside sales environment.

  • You have organizational and administrative skills to keep a complete and accurate record of agreed actions & requirements.
  • Strong communications skills in verbal and in writing to build good relationships with customers and colleagues without too much effort.
  • Strong MS Office skills, preferably in an O365 environment (Word, Excel, Teams, Powerpoint, etc).
  • Prior experience or understanding with MS Dynamics 365 for Finance & Operations or other ERP systems would be considered as a strong asset.
  • Proficiency in German together with good English skills. Other European languages are considered as a very important plus for application in your dealings with customers in the widerEMEIA region.

 

AANBOD

  • CRC Industries Europe offers you a dynamic and interesting job within an ambitious and innovative company.
  • You’ll be a part of a young and very enthusiastic team.
  • Based on your knowledge, enthusiasm and experience, we offer you an attractive salary. 
LIGGING JOB
JOB DETAILS
  • Gepubliceerd 6┬ádagen geleden
  • Stad Zele
  • Regio Oost-Vlaanderen
  • Sector Marketing & Communicatie
  • Opleiding Professioneel (gerichte) bachelor (PBA), Master (MA), Academisch (gerichte) bachelor (ABA)
  • Type Functie Bediende
  • Ervaring Beperkte ervaring
  • Rijbewijs Auto's <. 3,5t en max. 8 plaatsen
  • Taalvaardigheden Duits, Engels
CRC Industries Europe
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