JOBOMSCHRIJVING

Within the entire EMEIA region CRC has manufacturing facilities in Belgium (HQ) and in the United Kingdom, and is organized in different sales regions.  The Western Europe region consists of the United Kingdom, BeNeLux & DACH (Germany/Austria/Switzerland).  

For our Center of Excellence in Zele (BE) we are currently looking for an international Customer Care Representative to provide support to and manage our customers in DACH.  In that capacity you will be working in the CoE Customer Care team based in Zele (nearby Ghent) yet working with our customers, local Customer Care/Inside Sales and Sales teams in Iffezheim, Germany.

Order management:

• As a Customer Care Representative DACH, you are responsible for reviewing and processing incoming orders vs. customer requirements and agreements made, order fulfillment/confirmation, etc.
• Deliver support to the portfolio of customers as a Single Point Of Contact (SPOC).
• You need to carry out smooth delivery executions together with “no surprises” invoices whether it’s a small delivery or a FCL shipment.
• The Customer Care Representative needs to make sure the customer receives his order on the agreed delivery date under the agreed conditions and bill accordingly.

Sales support & Customer Success Management:

• Provide support to Sales and Account Managers for respective customers.
• Co-preparing important customer meetings, sending all required sales documents (pricelists, quotations/offers, order confirmations, invoice documents, etc.).
• Customer Self Service support involves providing support to customers using CRC’s self service tools (Sana Webstore, EDI, MyCRC).

After Sales: 

• As a Customer Care Representative DACH, you are responsible for the After Sales Support & Certification which implies providing and ensuring that all required documents and certificates are in place (letter of guarantee, REACH certificates, MSDS & TDS, ROHS certificates, customs tariff codes, cover ADR requirements, VOC, etc.).
• Customer claims & RMA’s handling where you will be taking notes of customer claim details and return requests, initiating the resolution of these claims internally, issuing required documents like return paperwork, credit notes/price corrections, proof of delivery, etc.

PROFIELOMSCHRIJVING

As a Customer Care Representative DACH, you have a good understanding of the order-to-cash process and/or prior working experience in a commercial customer care and/or inside sales environment.

• You have organizational and administrative skills to keep a complete and accurate record of agreed actions & requirements.
• Strong communications skills in verbal and in writing to build good relationships with customers and colleagues without too much effort.
• Strong MS Office skills, preferably in an O365 environment (Word, Excel, Teams, Powerpoint, etc).
• Prior experience or understanding with MS Dynamics 365 for Finance & Operations or other ERP systems would be considered as a strong asset.
• As a Customer Care Representative DACH, you have great communication and writing skills in German and in English. Other European languages are considered as a plus for your application in your dealings with customers in the widerEMEIA region.

AANBOD

• CRC Industries Europe offers you a dynamic and interesting job within an ambitious and innovative company.
• You’ll be a part of a young and very enthusiastic team.
• Based on your knowledge, enthusiasm and experience, we offer you an attractive salary.